TERMS & CONDITIONS

Private Policy, Billing Practices, Terms and Conditions..


This privacy notice discloses the privacy practices for The Honest Weigh and/or Melissa Ronda and/or Personal Gains DBA at The Honest Weigh and our website; melissaronda.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.


Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Your Access to and Control Over Information 

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data


Registration 

In order to use this website, a user must first complete the registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Sharing 

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

And/or: 

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

And/or: 

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Cookies 

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

Links 

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests 

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Notification of Changes

Whenever material changes are made to the privacy notice specify how you will notify consumers.

Other Provisions as Required by Law

Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), which is frequently amended and now includes a disclosure requirement for “Do Not Track” signals.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at team@melissaronda.com.

Billing Policies for Melissa Ronda, The Honest Weigh, Personal Gains

By purchasing products or services from Melissa Ronda, The Honest Weigh, or Personal Gains, you are accepting and agreeing to billing policy which applies to all customers and clients. Please also refer to the specific billing and return policies attached to the particular program or product your purchased. Please direct any questions to: team@melissaronda.com

General Policies

Customers are responsible for keeping all credit/debit card details and contact information current. Please email team@melissaronda.com and inform us of any changes right away.

If you need to update your credit card information, please use this form.

All contracted fees are automatically charged to the credit/debit card on file. If we have more than one credit/debit card on file, we will attempt to charge all cards on file. If you would like a card removed from your file, you need to contact us at team@melissaronda.com no more than 72 hours before your payment is due.

Payment Types

We accept Credit Card, Paypal and Transferwise (for International Customers).

Late Payments/Defaults

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date or, if a payment plan is selected, every 30-days from the initial payment.

If the credit/debit card is declined, we will continue to attempt to charge the card on file every 3 days for 30 days (up to 10 times).

If your account becomes more than 7 days past due, you will lose access to any and all programs and services until your balance is paid in full.

Delinquent Accounts: If your account falls 60 days past due, with no communication or arrangements from you, your account will be sent to a third party collections agency.

Fees

Returned Item Fee: There is a $50.00 insufficient funds fee for returned checks in addition to the amount still due.

Late Fee: Invoices which remain unpaid after 30-days may be assessed a late fee of $50.00 per month.

Chargebacks: If a customer initiates a chargeback, we will assess a $200.00 processing fee for each individual chargeback.

Collections Fee: In the event an account is submitted to a third-party collections agency, the client will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account, including the original balance, returned item fees and/or late fees.

Cancellations

Cancellation of your account does not dismiss outstanding invoices or any contracted commitments. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes

You agree to provide 30 days to attempt resolution of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Melissa Ronda, Personal Gains, or The Honest Weigh receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before we have been given a chance to resolve the issue, we have the right to collect on the rendered services plus any fees associated with those disputes.

Regardless of the outcome of the chargeback, we retain the right to collect on any rendered services or fees that are due. Melissa Ronda, Personal Gains, The Honest Weigh will submit any disputed amounts to a collection agency if not resolved in-house once a chargeback is initiated, we will immediately suspend the account until the matter is resolved.

Refunds

There is a strict no refund policy. You are responsible for the total amount of your purchase plus any finance fees if applicable, whether you pay in full or choose a payment plan.

We understand there are special circumstances that may prevent you from adhering to your original purchase agreement or payment plan. In that case, you must contact Melissa Ronda in writing, where you may then be approved to reevaluate your payment plan. These requests must be made within 30 days of submitting payment.

By purchasing a product or service from us, you are indicating your agreement to these terms laid out in this billing policy.

Payment Plan Policy

We reserve the right to remove access to all groups, programs and materials should any automatic monthly payments decline.

We are extending a courtesy by providing you with an option to pay in monthly installments. This does not mean that you are on a month to month contract, unless otherwise stated. All payments must be paid on time and the total amount must be paid in full in order for the account to be considered current. By purchasing with a monthly payment plan, you are agreeing to pay the entire amount in full.


Health History


The client/customer assumes all risk of participating in any of Melissa Ronda, The Honest Weigh, or Personal Gains programs and agrees that neither Melissa Ronda, The Honest Weigh, or Personal Gains will be liable for any injury, illness, or similar difficulty that the client may suffer arising out of or connected with the clients/customers participation in any program of Melissa Ronda, The Honest Weigh, or Personal Gains. With any fitness, mental health, or nutrition changes, you should always seek clearance from your physician prior to participation.

Any of Melissa Ronda, The Honest Weigh, or Personal Gains programs are not to be considered a substitute for medical wellness or treatment. Coach is not able to nor will she provide any sort of medical diagnoses, treatments, medications, or other services that are completed by a medical professional. Program is not designed to treat any mental, emotional, or other medical conditions. If you as the Client believe you may be in need of medical treatment or a diagnosis to relieve a current condition, Program is not right for you. By completing this Agreement, you confirm you are not looking for medical treatment, understand the difference between coaching and treatment, and do not expect Coach to provide any services other than that outlined the specific program.